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Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and …
Overview
What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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What is Quadient Inspire?
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Quadient Inspire?
Quadient Inspire offers a customer
experience management portfolio that provides human-centric communication
solutions that span the entire customer lifecycle, to help organizations to create
meaningful connections with their customers, wherever, whenever they prefer.
Quadient Inspire Features
- Supported: Communication templates for all physical and digital channels available from a single design interface.
- Supported: Mobile phone and in-app push notifications with rich content including images, text and action links and buttons.
- Supported: Deployments for cloud, hybrid, and on-premise.
Quadient Inspire Screenshots
Quadient Inspire Competitors
Quadient Inspire Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Countries | All |
| Supported Languages | All |
Frequently Asked Questions
Quadient Inspire offers a customer experience management portfolio that provides human-centric communication solutions that span the entire customer lifecycle, to help organizations to create meaningful connections with their customers, wherever, whenever they prefer.
OpenText Exstream, Adobe Experience Manager Forms, and Smart Communications SmartCOMM are common alternatives for Quadient Inspire.
Reviewers rate Professional Services highest, with a score of 8.9.
The most common users of Quadient Inspire are from Enterprises (1,001+ employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
- Recommendations
Intuitive User Interface: Users have found Quadient Inspire to have an intuitive user interface, allowing them to easily navigate and perform tasks efficiently. Several reviewers mentioned that the user interface is well-designed and easy to understand.
Helpful Customer Support: Many users have praised the customer support provided by Quadient Inspire. They appreciate the responsiveness of the support team and their willingness to help with any issues or questions that arise. Reviewers have reported positive experiences when interacting with the company's support staff.
Flexible Implementation: The flexibility of Quadient Inspire's product implementation has been highly valued by users. It allows for customization according to specific requirements, enabling businesses to tailor the software to their unique needs. Some users mentioned that this flexibility sets it apart from other similar solutions in the market.
Difficult to Start Without Training: Many users have found it challenging to start using the software without guided training, resulting in a steep learning curve and potential frustration for new users.
Complexity of the Software: Users have mentioned that the software is complex, which can be both good and bad. While some appreciate its advanced features, others find it overwhelming and difficult to use without proper training.
HTML Module Not Easy to Use: Several users have expressed difficulty with the HTML module, especially when comparing it to other popular tools like Dreamweaver. They find it less intuitive and user-friendly, requiring additional effort to achieve the desired HTML look and feel.
Users have made several recommendations for Quadient based on their experiences with the software. First, many users recommend taking all available training and purchasing all modules for Quadient. This helps users fully understand the software's capabilities and utilize its features effectively. Second, users suggest using Customer Journey Mapping (CJM) to map communication flow before building attributes and templates in Quadient Designer and Interactive. This approach allows for a better understanding of how customer communication should be structured. Third, users emphasize the importance of having a clear vision and purpose before using Quadient. Understanding what you want to create and achieving buy-in from other departments can lead to successful implementation. Overall, users find Quadient to be a powerful software solution that offers valuable tools for company growth and customer engagement. It is recommended as a long-term platform choice for improving customer communication management.
Attribute Ratings
Reviews
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March 30, 2023
Thoughts from a guy "in the trenches"
We use Inspire all day, every day. From basic names and addresses on postcards to complex campaigns with highly customized documents and procedures. The slow speeds of other applications are one problem that Inspire handles very well for us - it's really fast. The ability to connect into a database is another great advantage. A more general response is how robust this platform is. It handles every challenge we throw at it, and we recognize we're only using a small fraction of what the software has to offer.
- Extensive data manipulation
- Easy to configure output for multiple devices, both print and electronic)
- Great logging of processes so you can trouble shoot problems quickly.
- There are some UI issues we hoped would be resolved in R15 that weren't, it would be great to see those resolved.
- Seems to struggle to run smoothly on the Mac platforms.
- We have a "sheet backgrounder" module, would LOVE a sheet foregrounder one. We have work arounds but would love to do that natively.
March 24, 2023
Quadient Inspire is very Inspiring!
We use Quadient Inspire in the 'IT' department. We use it to create complex mail merges, statements/invoices and other types of personalised mailpieces. It is only used in the IT department as they create everything that gets mailed. It has helped with many business problems, for example a customer sends us a pre merged PDF which they would like mailsorted. Through Inspire we are able to extract the address data from the PDFs using TextinRect which gives us a data file to work with.
- It keeps the graphic quality and colors of the supplied PDFs. Other software we have used to personalise PDFs has reduced the DPI and even changed the colors. Inspire is great at keeping everything as it should be.
- The imposition tools within Inspire give a vast range of getting the most out of your printers for the least cost. You can easily arrange documents 2 up or 4 up on SRA3 sheets for printing, cutting and stacking.
- The TextinRect tool is extremely useful for pulling information off a Digital Document allowing you to manipulate it in many ways.
- The little known MinMax Generator module is useful for seeing if all your text fits within a flow, if not the 'First Fitting Auto' feature enables you to shrink text automatically if it doesn't quite fit.
- I'd like to see more help in the way of scripting. The language is unique to Quadient Inspire so it can be a bit daunting, even coming from a programming background, to know the correct syntax.
- The ability to use TextinRect with UNC paths as we have multiple licences for production so we can run more than one 'Production' at a time but this doesn't seem to work on the server with UNC paths.
- I find inserting tables somewhat troublesome, I've also found that if you copy a table and paste it to another page in your layout module, although it makes a new table in the Table tab, if you change the contents of your new table, it also changes the contents of the table you copied.
August 04, 2022
Quadient - Powerfull CCM Tool
Score 10 out of 10
Vetted Review
Verified User
In our organization, We are currently using Quadient Inspire Designer, Inspire Content Manager, Inspire Interactive and Inspire Scaler in our projects. Now a days in the market Quadient is one of the most reliable CCM applications. By using Quadient Inspire products we can deliver paper-based, e-mail-based and digital-based communication to customers.
- Contact customers via their choice of channel.
- Personalise customer communications.
- Can be ahead in CCM technology.
- So far everything is seems fine with Quadient products.
- They should include easy migration with all other technology.
- They should include features to rename all the layout objects automatically as per the context of the respective project.
May 23, 2022
Quadient Review
We use Quadient Inspire for print, email, and online communication of marketing, statement, notification, and regulatory compliance documents and information. We send millions of communication annually, from thousands of internal sources. Inspire helps us to unify these communications into one platform and interface, and allows us to efficiently manage these communications.
- Support
- User friendly
- The way you're going is fine keep facing the same.
- If possible try to reduce the license cost it will help for small companies.
December 12, 2021
No Need for a Map for Your Journey With Quadient Inspire
The suite of [Quadient] Inspire consists of Content Manager, Designer, Interactive, and Scaler. Certified Inspire Designer developers create master templates and other form/document types in addition to developing Scaler workflows for production processing. The master templates created by the developers are made available through Content Manager to Business Authors at various Lines of Business for enhancing with additional content in the Inspire Interactive environment.
- CCM
- Version control
- Output channel agnostic
- Omnichannel communication
- Enhancing the interactive experience
- Improvement to the level one support process
November 29, 2021
The Best Content Management System on the Market
Score 10 out of 10
Vetted Review
Verified User
We do three things with Quadient Inspire: Honor communication preferences by sending letters either in paper form or electronically through secure delivery; Consolidate similar communications to personalize and customize letters; Maintain a central repository of content, fonts, images and variables.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
We're currently using Quadient for dozens of letters across multiple departments. It helps us make our communications consistent, accurate, timely and personalized. Before using Quadient Inspire, we had to do manual changes across hundreds of letters. Now we can make changes to things like colors, phone numbers, CST hours and more in minutes. It's taken away a lot of the frustration and busy work from my day-to-day job and allows me to focus on improving communications to better the member experience.
- Centralized content management
- Variable letters based on data or point-of-mail decisions
- Omnichannel communication
- Content consolidation
- Challenging user interface for things like bullets or font changes
- Lack of a global find/replace function to automatically insert variables into text
- Large tech lift to do major upgrades
We are using Quadient Inspire in our BPO, and we can provide our customer's different ways to access their documents. Now they can access the documents at any time, quickly and securely. We can provide documents by e-mail, Whatsapp, and for printing. We are generating dynamics communications and transpromo
- Dynamic communications
- Personalized customer communications - transpromo
- Good Performance at production
- synchronize what is being drawn with the layout tree
November 10, 2021
Valuable Partner with innovative software solutions
Quadient Inspire has been used in my organization for over 9 years as a composition tool for both batch and real time communication generation. It is used in several divisions for both Marketing and regulated communications. Quadient helps our company better manage content for both print and digital channels along with dynamic HTML communications.
- HTML dynamic documents
- Very user friendly development UI with easy to use workflow configuration tool
- Great ability to manipulate print ready files to restructure content or pull data from the content of old legacy print to create new digital communications.
- Production run time instance model could be more robust to not cause all processing to fail if one occurrence fails.
- Like to see a production cloud instance
November 09, 2021
Quadient Inspire continues to lead the CCM industry as the TOP tool for customer communications
Our Customer Communications Management team selected Quadient Inspire as the strategic tool for Composition and Delivery for our correspondence need. We are migrating several legacy applications to the Inspire platform. We are also using Quadient DAS and messenger to help drive digital strategy and customer preference. We have been able to utilize the Inspire suite to automate many manual processes and assist internal users in completing their work more efficiently.
- Interactive letter creation and completion
- Smart Forms
- Data manipulation and transformation
- Batch letter processing
- Job scheduling and services
- cloud capabilities
- improved rationalization offering/pricing
November 09, 2021
Quadient: inspiring effective communications!
Quadient Inspire is used as a communication delivery platform in many areas of our company. It serves as our content generation engine delivering fully integrated omnichannel solutions in various verticals, including our financial and insurance clients, healthcare, regulatory and retail.
- Content management
- Multi channel execution
- Integration
- Workflow
- Content creation
- More detail on new product offerings
November 08, 2021
Improved Production Speed.
We are using Quadient Inspire Designer, Inspire Content Manager and Scaler. It is used across our organization in all of our facilities. Moving to Quadient [Inspire] has improved the amount of time to produce production files. It has given us the ability to use common templates for web previews and production.
- Production Speed
- Special Effects on Variable Text
- Ease of Use
- Imposition
- Default color settings being RGB
Score 10 out of 10
Vetted Review
Verified User
We use the Quadient Inspire product range to manage our CXM and CCM needs. Everything revolves around the journey maps in CJM. From this we have a complete view of the comms journeys and how online and offline channels interact from the customer's perspective, including volumetric production data. We have linked all templates from Interactive and Designer into the maps so that examples of the comms are seen in the sequence the customer receives them. We also use Messenger to manage and deploy email, SMS, and soon-to-be WhatsApp messages.
- The ability for existing systems and technology to seamlessly integrate with Quadient Inspire—we have been able to link production data through Power BI as well as customer insights.
- Wide range of tools to deliver all CXM requirements in one—from journey maps, to document composition, to fulfillment, and analytics.
- Build once and deploy across many channels—speeds up development and allows for true personalization.
- Within CJM: Not easy to share maps with a large group of people, still needs to be done on an individual basis which is time-consuming.
- Not able to unload all file types into maps. It would be great to have video.
- There are a lot of third-party suppliers that make up the full services in Inspire. This limits the development that Quadient can do to.
September 12, 2019
Happy camper
Score 10 out of 10
Vetted Review
Verified User
Quadient is being used to replace old legacy systems. It will save us time and money. So far it has been a great group to work with, and we look forward to enhancing our inspire operations to continue to increase our business and to eliminate issues with old technology in our area.
- Ease of use.
- Support.
- Customization.
- Price.
- There's no free use app.
Score 10 out of 10
Vetted Review
Verified User
I consult other Quadient users in the region. I help them with creating workflows, from basic to advanced. My customers use Quadient Inspire Designer on a daily basis. They come from various industries—print shop providers, telecommunication, insurance, and banking. The main usage is data transformation and document creation.
- Able to import any possible input—text and CSV files, XML, databases and anything else.
- Very quick creation of workflows. Any imaginable output can be created in a short time period.
- Easy to use modules can get you started very quickly, but advanced scripting features provide a tool which can handle any possible task.
- It is a bit harder to start on your own without a week of guided training (or at least not recommended).
November 26, 2018
Quadient Inspire: One solution to rule them all
Score 10 out of 10
Vetted Review
Verified User
I have been using Quadient Inspire on a daily basis (for many years) for data manipulation and document composition. So far it has been able to handle every scenario, no matter how complex, and yet is quick and easy enough to also use for simple assignments. This versatility makes Inspire Designer a true 'one size fits all' solution.
- The ability to set up complex universal templates to handle frequently repeated tasks is a real time saver.
- Reading in data files and performing many layers of computations and formatting in a single pass helps to minimize touch points, which in turn minimizes human error.
- Is there a useful output format that is not supported? I haven't come across a need yet that cannot be met.
- One shortcoming would have to be in the documentation, which is impressive, yet... since the scripting language used is proprietary, a more concise and comprehensive explanation of all the available commands (including syntax and examples) would be helpful.
November 01, 2018
Quadient - Inspiring the world of composition
Score 10 out of 10
Vetted Review
Verified User
Quadient Inspire is being used solely within the IT department. Inspire Designer is used by our organisation to compose complex cost-effective documents for printing and mailing. It addresses the problems that other software causes such as faster processing times, user-friendly scripting, high-quality output features and many more.
- Totally user-friendly. All GUI interface allows you to see all the changes that you are implementing, also the scripting wizard allows even the most basic programmer to produce complex documents.
- Superior processing times. Compared with others I have used on the market this is by far one of the fastest composition tools on the market.
- The additional (included) university program allows users from across the globe ask questions if needed to the group which includes Quadient professionals so if the general public cannot help you, a professional will. Always in a timely fashion also which helps with tackling issues with tight turnarounds.
- Native imports and text in rec features allow you to work and manage other types of work supplied by customers.
- Satori functions allow you to complete the job solely within Quadient Inspire. From processing to mailsort to creation. This allows the user to automate regular jobs and free up resources for other work.
- Usually quick to de-bug/resolve any issues, currently having a problem saving production profiles. Its more of a little annoyance than a problem and its not a time consuming fix. Maybe I'm just being lazy..
- No more issues that I have currently come across that haven't already been resolved.